Terms and Conditions
Welcome to HiLIQ E-Liquids! Your access to our site constitutes your full awareness and approval with all the terms and conditions specified on this page. If you do not agree to abide all of the written policies and TOC sections, you should immediately cease the use of this website.
Terms of Offer:
Age and Country Restrictions
Our products are only intended for adult use. If you are below 18 years of age, you are NOT allowed to purchase items on our site. You also take responsibility to your countries own set of rules and policies including customs, red tape and nicotine acceptance.
Our products distributed and sold in our site (www.hiliq.com) have not been evaluated by the Food and Drug Administration. These products are not intended in any way to help users to stop and quit smoking. They have not been made with the intention to diagnose, treat, cure or prevent any disease known to modern medicine. Pregnant or breastfeeding/nursing women, taking medications or have history of heart conditions should be aware of the harm they may get using any of our products.
Cancellation/ Refund / Return Policy
All orders that are up for cancellation, return or refund should be communicated with your respective account manager/s or the general support group considering proper time allowance.
Since all products offered in the website are Made-to-Order to ensure individual preference on flavors and mixes, concentrations and properties are strictly followed and the highest sanitation is maintained to offer customer’s utmost safety. All cancellation are only allowed within 2 hours after production time (as recorded in the system and customer will be notified too). Once the customer wants to cancel an order beyond the time allowance given and the order has been made and done, the client will pay 30% of the total product cost.
While our team put huge effort with E-liquid taste quality and consistency, in rare cases that you received flawed E-liquids, we’ll make it right. Please contact us within 24 hours after delivery and we’ll trace down your Lot number and find its origin so we can look on your order date, manufacturing date and E-liquid Engineer/s in-charge. We will also request you to send us the product for us to investigate fully. Once the E-liquid is found to be flawed, we’ll replace or refund you the product cost.
For rare situations that our E-liquids that do not match your personal preference, you may send us back the item/s and we’ll let you try something new for your satisfaction. However, please understand that you’ll be responsible for the shipping charges on both ways.
All approved refunds takes 24-48 hours (Excluding weekends and holidays) to be returned to the customer’s account however may reflect on their bank account after 1-2 weeks. We highly recommend clients to check on their local card bank as sometimes it reflects on the next statement date of their card.
HiLIQ strives hard to offer you the lowest possible international shipping rates. Trusted Express Couriers such as FEDEX, DHL provides us 30% discount compared to their normal rates, so you save big on international transport. Shipping prices are calculated automatically by the shopping cart calculator. Shipping prices depend on the product weight and the shipping location. So, we highly recommend you big bulk ordering so to less the shipping charges.
While we do our best for a safe and secured shipping, the client's customs will still be beyond our control. It is neither HiLIQ nor the Clients fault.
In cases where a package is held and seized by the customs in certain countries, the client understands that ONLY the product cost minus the possible Duty Tax and Return Fee of the item can be refunded. The shipping fee, since used up already will be on customer’s end.
If the client would still want the package, the shipper would be happy to reship upon receipt of a new shipment fee plus the possible Duty Tax and Return Fee of the item which is calculated by the courier. If the package is destroyed, the customer understands that no refund can be offered to both product and shipping.
Once the buyer do not accept the package and request a refusal of the item from the customs due to avoidance of tax, tariff or duty penalties, the buyer agrees for a total abandonment of the package thus not eligible for refund. Should the buyer wants a reshipment, shipping charges and product charges will be applied.
if the buyer receieved incorrect products or items from what they ordered on the website. We will request a photo of the package, item/s involved and the packing list to verify the concern. This is the normal protocol to raise a claim to the concerned department. A customer representative will confirm the compensation via email.
For unfortunate rare situations that a product bought from a certain promotions has been damaged middle way resulting to broken or lost items, the client understands that only refund can be offered. Reshipment for items bought from a certain promotions is not allowed.
Terms of Service
This site and your HiLIQ Account
You will be responsible for maintaining the confidentiality of your account and password upon enrolment of an account with us. Your activity in your account must be limited to the services we made available for you as a consumer /customer/ account user.
You acknowledge that the site contains content such as text, graphics, photos, logos, button icons, images, audio clips, digital downloads, data compilations, branding and marketing slogans are protected by International Copyright Laws. No portion of the information on this website may be copied or reproduced in any form, or by any means without prior written permission from HiLIQ Company. Users/ visitors/ clients are not permitted to modify, distribute, publish, transmit, copy or create derivative works of any material found on this site or any HiLIQ publication for any public, private or commercial purposes.
HiLIQ and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact our office/s immediately and we will investigate and act on it promptly.
The copyrights to all contents of this Website are proprietary to HiLIQ or its third party licensors, and you may not reproduce, post on any other Website, modify, distribute or transmit any portion of this Website without the express written consent of HiLIQ. Any name, logo, trademark or service mark contained on this Website is owned and licensed by HiLIQ and may not be used by you without the prior written consent of HiLIQ. You may access this Website for your individual non-commercial use only.
Export and Compliance with Applicable Laws
HiLIQ is governed by all applicable federal, state and local laws. All information available on HiLIQ is subject to the laws of the United States of America, and may also be subject to the laws of the country where you reside. Further, you abide to the laws and regulations of the Export control laws of your country and the package’s origin country.
Although this Website may be linked to other Websites, HiLIQ does not endorse, approve, certify or sponsor the linked Website unless specifically stated therein. HiLIQ is not the owner of those links and does is not responsible for any content of any Website linked to this Website. Your linking to other Websites is at your own risk.
The Site is provided on an "AS IS," "as available" basis. Neither HiLIQ, nor its Associates warrant that use of the Site will be uninterrupted or error-free and warrants the accuracy, integrity, or completeness of the content provided on the Site or the products or services offered for sale on the Site. Further, HiLIQ makes no representation that Content provided on the Site is applicable or appropriate for use in locations outside of the United States or in other countries. HiLIQ specifically disclaims warranties of any kind, whether expressed or implied, including but not limited to warranties of title, implied warranties of merchantability or warranties of fitness for a particular purpose. No oral advice or written information given by HiLIQ or its Associates shall create a warranty. You expressly agree that your access to, viewing of, browsing, visiting or use of the Site is at your sole risk.
Limitations of Liability
In no event shall HiLIQ be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this website or any information provided on this website. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.
You agree to use the Site only for lawful purposes. We reserve the right to prohibit conduct, communication, or content that we deem in our sole discretion to be unlawful or harmful to you, the Site, Site users, our customers or any rights of HiLIQ or any third party.
Pricing, Availability of Products and Accuracy of Content
Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered. In any case there are lapses on the website pricing, we reserve the right to decide whether to cancel a transaction or proceed with further instructions. In rare occasion that the product is no longer available while the Shipping confirmation was sent out, you agree that we may rescind our acceptance and cancel your order without penalty. Moreover, although we make all reasonable efforts to ensure that the content of the Website is updated and corrected, HiLIQ makes no warranties as to its accuracy.
Risk of Loss
All items purchased from HiLIQ are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.
Reviews, Comments, Communications, and Other Content
Customers and visitors are encouraged to submit suggestions, ideas, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." Do not use a false e-mail address, impersonate a third party person or entity, or otherwise mislead HiLIQ as to the origin of a communication.
Questions about These Terms & Conditions
These Terms and Conditions were last revised and made effective as of Nov 1th, 2014.